Carolina Marcondes

Parede · Lisbon, Portugal · (+351) 91 00 55 772 · carolinamarcondesp@outlook.com

I am a practical person without neglecting the study of the tasks that I have to accomplish. I think in order to do it well, I must fully realize the task I have to execute, and, if possible, improve or suggest improvements, when I feel that there’s room for progression. I have completed training in Software Development with technical skills in essential languages ​​such as C#, HTML, CSS, JavaScript, .Net Core, ASP.Net and SQL, and also Network Administration concepts.

Experience

RPA Developer Internship

CGI TI PORTUGAL, SA

Design and development of a portal supporting the automation practice of more than 30 professionals at a global delivery center. Develop Robotic Process Automations with Automation Anywhere: Contribute to and author solution design documents; Identify and create reusable automation components; Develop customizations utilizing .Net and third party APIs; Scripting with Python.

December 2022 - Present

Administrative - Director & Business Assistant

L.C.FIGUEIRA MEDIAÇÃO IMOBILIÁRIA LDA & GAL GESTÃO DE ALOJAMENTO LOCAL

Administrative and Commercial Support of two companies simultaneously. Answer, screen and forward incoming phone calls to foreign customers in English. Distribution and Registration of Leads, Maintenance of Databases in MS Excel. Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Recruitment Management - post advertisements, and scheduling of interviews. Identification of new web portals, new suppliers and new business partnerships. Add and updating new data (properties) in CRM software for real estate management (eGO real estate). Insert, update and registration of guests in vacation rental software (Avantio). Technical training to new real estate consultants. Commercial support to consultants and account managers. Responsible for creating and publishing in channels such as social networks: Facebook, Linkedin and Instagram. Creation/Editing material in Photoshop for digital marketing. Responsible for creating and sending weekly newsletters through email marketing platform (Mailchimp). Occasional Check-in and Check-out support for apartments in Local.

December 2016 - October 2019

Recepcionist

Take Signal IT Consulting, Lda

Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material. Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep stock. Update calendars and schedule meetings.

December 2012 - April 2015

Customer service representative

VODAFONE, SA

Advice and guidance on product selection to customer Responsible for processing cash and card payments Stock control and management Report discrepancies and problems to clients support centre. Client business needs assessment - Conduct a needs assessment and business opportunities inmobile and fixed communications, voice and data within the client portfolio assigned; Conduct clientvalues analysis and elaborate solutions to be offered. Client portfolio management – Prospect and actively seek out new clients. Ensure that all complaintsand requests from clients are answered and promote contract renewal with existing clients.

May 2007 - December 2012

Education

ATEC - TRAINING ACADEMY

Information technologies systems and Programming Specialist
Computer Science - Software Development

GPA: 17

October 2021 - March 2023

Colégio Marista High School

Graduated in Social Sciences

GPA: 15

September 1998 - June 2006

Skills

Programming Languages & Tools
Workflow
  • Mobile-First, Responsive Design
  • Cross Functional Teams
  • Agile Development & Scrum

Interests

Apart from my passion about computer science, I enjoy most of my time being outdoors. In the winter, I try to travel and explore countries in which winter suits best. During the warmer months, I enjoy snorkeling, surfing, "shelling"..

When forced indoors, I like to play videogames, I follow a number of sci-fi and fantasy genre movies and television shows, fan of documentaries and books as well and I spend a large amount of my free time learning.

Awards & Certifications

  • SCRUMstudy - Accreditation Body for Scrum and Agile - Fundamentals Certified
  • Microsoft 365 Fundamentals: Cloud Benefits & Considerations - Skillsoft
  • Final Exam: Python Novice - Skillsoft
  • ASP.NET Introduction - Skillsoft

References

    Duarte Pedroso

    Automation Delivery Manager at CGI TI Portugal, SA

      duarte.pedroso@cgi.com

    Rogélio Rodrigues

    IT Area and Cybersecurity Coordinator at ATEC

      @rogélio-rodrigues

    Fernando Ramires

    Network Administration and Computer Systems Management Professor at ATEC

      fernando.ramires.000698@edu.atec.pt